Data Deletion Instructions

This page explains how to request deletion of personal data held by SaaS100 Engage, including data received through connected channels such as WhatsApp, Facebook, Instagram, or Google Business Profile.

If you administer a Workspace

• You can delete an individual customer record, along with its messages and history, at any time from inside the Customer Hub.
• To delete your entire Workspace — all customers, conversations, and account data — go to Settings → Danger Zone → Delete Workspace, or email privacy@saas100.studio from your account email and we will process the deletion within 30 days.
• Disconnecting a channel (WhatsApp, Facebook Page, Instagram, or Google Business Profile) from Settings → Connected Channels immediately revokes our access token for that channel. Historical messages already stored in your Workspace are not automatically deleted by disconnecting — delete them separately as above if needed.

If you messaged a business that uses SaaS100 Engage

The business you messaged (the “Workspace”) controls the record it holds about you — contact them directly first. If you are unable to reach them, email privacy@saas100.studio with the phone number, email address, or Facebook/Instagram account the conversation used, and which Workspace you contacted. We will forward the request to the Workspace and, where we act as the data processor, delete the corresponding data from our systems within 30 days of confirming the request.

Removing SaaS100 Engage's access to your Facebook or Instagram account

If you previously connected a personal Facebook or Instagram account while helping a Workspace set up a Page connection, you can revoke SaaS100 Engage's access at any time from Facebook's own settings: Facebook Settings → Apps and Websites, find “SaaS100 Engage,” and remove it. Removing access there stops any further data from being shared with us; to also delete data already received, use the request process above.

What gets deleted

A confirmed deletion request removes the customer's profile, message content, tags, and custom fields from our production systems. Data may persist briefly in encrypted backups before rotating out on our standard backup retention schedule, and we may retain minimal records where required to comply with law (e.g. billing records).

Timeline

We confirm receipt of a deletion request within 5 business days and complete deletion within 30 days.